Website FAQ

There may be several reasons why you can’t find what you’re looking for:

• The search term used doesn’t come up with any – or the right – results.

• Try searching again using a different search term. Or you could browse by option, using a different search term, or use ‘search all documents’ first.

• The material may not be available on the website, i.e. it has not been disclosed.

• If you can’t find what you are looking for using ‘search all documents’, try using the global site search, visible in the top right-hand corner of this website.

• The material disclosed has certain names or pieces of information removed from it.

For more information on why and how documents were redacted, see the Redaction framework section of this site.

Other things you may want to consider:

• Could the material have been provided by a different contributor?

• Has the organisation changed its name?

• Have you spelled the person’s name correctly?

• Where original documents are handwritten, old or in bad condition, the OCR software may not have been able to ‘read’ the word(s). In this case, a search is only able to find the document if the relevant word(s) are also present in the item’s title or description.

• If you know it, try searching for the item via its unique ID or contributor reference. This can be done using ’search all documents’ or through the global site search, visible in the top right-hand corner of this website .