'Complaints Policy' re PCT's Quality Strategy to provide continually improving patient centred Services
- 1 Apr 2002
- Department of Health
- Document ID: DOH802306
Refers to: 'Context', 'Purpose', 'Scope and Definition', 'Responsibility', 'Policy Requirements', 'Complaints and Disciplinary Procedures', 'Learning from Experiences', 'Information about the Complaints Process', 'Monitoring Compliance', 'Training', 'Reporting', 'References' and 'Policy Distribution'. Enclosing: 1. Appendix 1 'Monitoring and Evaluation'. 2. Appendix 2 'Complaints'. Associated with DOH802296 and DOH802303.