Completed 'Complaints Tracking Form'

Refers to: Mrs Ramsden, Janice Romer and East Hants PCT. Including: 1. Compliment slip from Juliette Diamond re 'the nurse concerned is Michelle Coleborn'. 2. Correspondence from Mary Motteram (Clinical Nurse Specialist, Elderly Mental Health Service, GWMH) to Mrs P Ramsden re 'staff member employed on Collingwood Ward' (dated 12 October 2004) cc Juliette Diamond (Senior Clinical Nurse Specialist). 3. Correspondence from P S Ramsden to Lesley re complaint (dated 6 October 2004). 4. Email from Anita Unsworth (Secretary) to Lisa Buckle (Complaints Manager and IWL Lead) re 'Complaint' (dated 15 October 2004). 5. Correspondence from Sheila Clark (Chief Executive, Portsmouth City Primary Care Trust) to Mrs P Ramsden re 'nursing staff on Collingwood ward' (dated 15 October 2004). 6. Fax from Anita Unsworth to Gemma Hobby re complaint (dated 26 October 2004). 7. Correspondence from Lisa Buckle (Complaints Manager, Portsmouth City Primary Care Trust) to Mrs P Ramsden re 'the investigation' (dated 17 December 2004). 8. Email from Judy Hillier (Director of Service) to Janice Romer (Associate Director AMH) and Anita Unsworth (Secretary) re 'Re:' cc Lisa Buckle (Complaints Manager and IWL Lead). [Note - post-it note on 3th page, handwritten note on 6th page and one copy of fax]. Associated with NHE000500.