Correspondence from Lesley Humphrey (Quality Manager, Portsmouth Health Care NHS Trust) to Mrs L Lack re complaint about care provided for Mrs Gladys Richards and enclosing a leaflet about how the NHS complaints procedure works

Refers to: Mrs Gladys Richards, Daedalus Ward, Gosport War Memorial Hospital, Mrs Sue Hutchings, Mrs Barbara Robinson (Service Manager) and Mr Max Millett (Chief Executive). [Note - 'leaflet explaining how the NHS complaints procedure works' was not present at time of cataloguing]. Associated with IMI000234 and IMI000254.