'Complaints Policy' by Julie Jones (Risk and Governance Manager) re ‘Policy sets out how the PCT will apply the latest NHS guidance on managing complaints, whilst providing an effective and efficient process for patients and staff’

Refers to: 'Context', 'Purpose', 'Scope and Definition', 'Responsibility', 'Policy Requirements', 'Complaints and Disciplinary Procedures', 'Learning from Experience', 'Information about the Complaints Process', 'Monitoring Compliance', 'Training', 'Reporting', 'References' and 'Policy Distribution'. Enclosing: 1. 'Appendix 1 - Monitoring and Evaluation'. 2. 'Appendix 2 - Complaints'. [Note - consist one copy of page 10]. Associated with DOH901329.