'Complaints Policy' re 'Policy sets out how the PCT will apply the latest NHS guidance on managing complaints'
Refers to: 'Context', 'Purpose', 'Scope and Definition', 'Responsibility', 'Policy Requirements', 'Complaints and Disciplinary Procedures', 'Learning from Experiences', 'Information about the Complaints Process', 'Monitoring Compliance', 'Training', 'Reporting', 'References' and 'Policy Distribution'. Enclosing: 1. Appendix 1 'Monitoring and Evaluation'. 2. Appendix 2 'Complaints'.
Summary
- Unique ID:
- DOH802219
- Owner's document ID:
- OPR/C3
- Date:
- 1 Apr 2002
- Contributing organisation:
- Department of Health
- Number of pages:
- 13
- Redactions:
- No
- Referenced in the report:
- No