Table with subheadings: 'Customer Need', 'Service Characteristics', 'Standard of Acceptability' and 'Quality Monitor'. Associated with DOH80240, DOH802041, DOH802049, DOH802065 and DOH802073.

Present: Barbara Robinson (Chief Nurse, Elderly Medicine), Mary McCann (Senior Staff Nurse, Rowan Ward, Petersfield Hospital), Lyn Wedlake (Nurse Specialist, Elderly Medicine) and others. Refers to: 'Apologies', 'Pain Assessment and Rationale for Analgesia Chart', 'The Pilot', 'Action', 'Date and Time of Next Meeting' and 'Distribution'. Associated with DOH80240, DOH802041, DOH802049, DOH802065, DOH802073 and DOH802085.