Typed notes: 'Ref: Gladys Mabel Richards' with entries from December 97 to 29 July re 'a catalogue of unacceptable events over the past seven months' signed by Lesley Lack

Annotated: 'APP A 14 3 3' - '036'. Refers to: Haslar, Social Services Department, Nursing Home, heavy fall (December 1997), GP, hearing aids, fall (March), no x-ray, fall (11 April), x-ray, glasses, cataracts, collapse in dining room (22 April), fall (16 July), Shirley (RGN), Diane, soiled tights, Jackie (care assistant), Sue (RGN), Margaret (RGN), Redclyffe in The Avenue, John Perkins (RGN Matron/Manager), Southampton Airport, fall (29 July) and Pauline (RGN, Consultant Advisor to Glen Heathers). Associated with: CPS001582, CPS001583 amd CPS001668.