Appendix A' - 'Notes of complaint made by Mrs Lack to Nursing Home inspectorate' with entries from December 1997 to 29 July 1998

Refers to: Haslar, Social Services Dept, 'catalogue of unacceptable events', heavy fall (December 1997), GP, hearing aids, fall (March), no x-ray, fall (11 April), x-ray, glasses, cataracts, collapse in dining room (22 April), fall (16 July), Shirley (RGN), Diane, soiled tights, Jackie (care assistant), Sue (RGN), Margaret (RGN), Redclyffe in The Avenue, John Perkins (RGN Matron/Manager), Southampton Airport, fall (29 July) and Pauline (RGN, Consultant Advisor to Glen Heathers). Associated with: CPS001582, CPS001583, CPS001643 and CPS001654.